Dispatch & Deliveries Policy

Last updated: 10.05.2025

1. Overview

This policy applies to all purchases made on the ServiceGroups website.

ServiceGroups sells digital products only, including online courses. No physical goods are shipped.

2. Delivery Method

All products are delivered electronically.

Course access details and/or digital materials are sent to the email address provided at checkout.

3. Delivery Timeframe

  • Delivery occurs on the same day of purchase

  • Usually immediate or within a few hours

  • Up to 24 hours in rare verification cases

If you do not receive access within 24 hours, contact support.

4. Customer Responsibilities

Customers must:

  • Provide a valid email address

  • Check spam/junk folders

  • Allow automated emails

ServiceGroups is not responsible for delays caused by incorrect email details.

5. Failed or Delayed Delivery

Contact:
📧 [email protected]

Include:

  • Full name

  • Proof of purchase

6. No Physical Shipping

No shipping fees, tracking numbers, or couriers apply.

7. Contact Information

Trigo Xo Pty LTD
Company No: 692522071
Phone: +61 478 745 200
Email: [email protected]
Address: 4 Innes Parkway, Lakelands, WA 6180, Australia