Privacy Policy

Last updated: 10.05.2025

1. Introduction

ServiceGroups (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy applies to users located in Australia, the European Union (EU), the United Kingdom (UK), and Canada, and complies with:

  • Australian Privacy Act 1988

  • EU GDPR

  • UK GDPR & Data Protection Act 2018

  • Canadian PIPEDA

2. Company Details (Data Controller)

Trigo Xo Pty LTD
Company No: 692522071
Address: 4 Innes Parkway, Lakelands, WA 6180, Australia
Phone: +61 478 745 200
Email: [email protected]

Trigo Xo Pty LTD acts as the Data Controller.

3. Information We Collect

a) Information You Provide

  • Full name

  • Email address

  • Billing and payment details

  • Account login information

  • Course enrollment details

  • Communications with support

b) Automatically Collected

  • IP address

  • Browser and device data

  • Pages visited

  • Cookies and tracking technologies

c) Payment Information
Payments are processed by third-party providers. We do not store full card details.

4. How We Use Your Information

  • Provide course access

  • Process payments and refunds

  • Customer support

  • Improve website performance

  • Marketing communications (with consent)

  • Legal and regulatory compliance

5. Legal Bases for Processing (EU & UK)

  • Performance of a contract

  • User consent

  • Legal obligation

  • Legitimate business interests

6. Sharing of Information

Shared only with trusted third parties:

  • Payment processors

  • Email and CRM platforms

  • Hosting & analytics providers

  • Legal authorities when required

7. International Data Transfers

Data may be processed in Australia, the EU, the UK, or other jurisdictions, with appropriate safeguards.

8. Data Retention

Data is retained only as long as necessary for legal, operational, and contractual purposes.

9. Your Rights

EU & UK: Access, correction, deletion, restriction, portability
Canada: Access and correction
Australia: Access and correction

📧 [email protected]

10. Cookies

Cookies are used for functionality and analytics. You can manage them via browser settings.

11. Data Security

Appropriate safeguards are used, but no system is 100% secure.

12. Children’s Privacy

Not intended for users under 16.

13. Changes to This Policy

Updates will be posted on this page with a revised date.

14. Contact Us

📧 [email protected]
📞 +61 478 745 200